How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

Web page · https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore

ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.

First seen by Oriel on Oct 15, 2026, 10:26 UTC.

Aliases

Source	External ID	URL
AWS Machine Learning Blog	925aef534e91c4fa81028a17497d83107c32ab6e	https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore/